Shipping & FAQ

How much is shipping?

Where are you shipping from?
Portland, OR.

How fast do you ship?
Transit time is generally 2-3 business days and is 1 business day for customers located in the NW. Orders placed after 11am are processed and shipped the following business day. Orders placed before 11am ship same business day. 

The map below shows estimated delivery time (between 1 to 3 business days). The red marker indicates where your order is shipping from:

How do you ship your frozen products?
All perishable products are kept frozen before shipping.  Because our transit time is so short, we ship these items dry and recommend that you freeze or refrigerate upon receipt. 

Where are all your chocolate food items?
Due to the melting nature of chocolates during transit in the hotter seasons, we only offer chocolate items during the months of September through March.

How do I cancel my order?
You must send your cancellation request to us before 9am the next day. Please provide your full name and order number (if available).

How do I return my order?
If you are unsatisfied with your order, please contact us.

How do I contact you?
You can send us a message by clicking the orange button located at the lower right corner or you can e-mail us at: Our average response time is about 3 hours!